Address:

39 Commerce Way
Woburn, MA 01801

Hours of Operation:

Office: Monday – Friday; 8:00AM to 4:30PM EST
Warehouse: Monday – Friday; 8:00AM to 12:00PM and 1:00PM to 4:00PM EST
Receiving: Monday – Friday 8:00AM to 11:34AM EST by appointment only. Call 781-935-3311 x 505 or email [email protected] to schedule

Shipping:

Shipping costs are determined by the physical volume of what is ordered. We ship orders via UPS, Common Carrier, or on our own Delivery Trucks. Lift gate is available for delivery with notification for an extra charge.

Payment:

Local Pickup: Payment can be made by Check or Credit Card at time of pickup.
UPS/LTL Shipping: Payable via Credit Card at time of purchase.
Delivery: Payment can be made by Credit Card prior to delivery, or check at time of delivery.

Pricing:

All prices on this web site are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be misprinted. In the event a product is listed at an incorrect price Globe Bag Company, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item’s correct price is lower than our stated price, we will charge the lower amount. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you wish.

Returns:

We do not accept product returns on any items that are potentially used for food products. On all other items, we need to be notified within 5 days of receipt that you wish to make a return. A 5% processing fee may be charged, and shipping costs to and from your location will not be refunded.

Order Cancellation:

Orders may be canceled by calling us at 1-800-892-2004 x 217 (Please have your order number ready). Orders that are canceled by customer request, non-communication, or failure to accept the product are subject to a 5% processing fee plus any shipping expense that has been incurred.

Security Policy:

Globe Bag Company, Inc. has put in place various procedural, technical and administrative measures to safeguard and secure the Personal Information you provide.

Globebag.com was developed to accept orders only from Internet browsers that permit communication through Secure Socket Layer (SSL) technology, such as the most commonly used browsers like Internet Explorer (IE) versions 7.0 or higher and Firefox versions 3.0 or higher. SSL is a technology that provides security for information being transmitted over the Internet.

Payment card information is not retained by or available in the globebag.com data center. All payment information is directly input into Authorize.net encrypted database. For questions about their specific security, please refer to their privacy policy.

Privacy Policy:

What information do we collect?

We collect information from you when you register on our site, place an order, or fill out a form.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

Your information helps us to better respond to your individual needs, improve our website, and better respond to customer service requests.

  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We have implemented a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. We cooperate fully with law enforcement.